Card Benefit Services will create a Payment Portal account on your behalf. Once created, an email will be sent to you with a link you can use to begin the activation process.

Subject: Activate Hyperwallet Account

Email domain: do.not.reply.hyperwallet.com

If you have been notified by Card Benefit Services that your first payment has been sent but have not received an activation email, click here.

If you have any questions about creating a Payment Portal, please visit Card Benefit Services Help Center or contact Card Benefit Services for support.

1. Enter your Username and Password on the login page.
2. Click Sign In.
3. Select the Authentication method of your preference and enter the code provided.
1. Phone: If your phone number is outdated or incorrect, choose a different authentication method and once logged in, update it under Settings > Profile. Please note that your mobile carrier must have SMS capabilities enabled. Avoid using VoIP numbers (e.g., Google Voice, TextNow), as they may not reliably receive authentication codes.
2. Email: If your email address is no longer accessible, choose a different authentication method and once logged in, update it under Settings > Preferences > Notifications.
3. If none of the available authentication options work for you, please contact Support. 

If you're unable to access your Pay Portal and are receiving an "Error 104" message, contact us for assistance.

1. Log in to your Pay Portal.
2. Click Settings > Profile
3. Make the changes.
4. Click Save

If you are unable to update your information, please contact Card Benefit Services directly.

1. Log in to your Pay Portal.
2. Click Settings > Security
3. Enter your existing password.
4. Enter and confirm a new unique password.
5. Click Update Password

Note: Passwords must contain 6-15 characters and cannot be reused.

1. Click Forgot Your Password? on the Pay Portal login page.
2. Enter the email address registered on your Pay Portal.
3. A password reset notification will be sent to this email. Click the Reset Password link. This will direct you to a page where you can enter and confirm your new password.

4. Enter and confirm a new unique password.
5. After successfully resetting your password, a confirmation email will be sent to your email. Click Return to Login Page and use your new password to log in to the Pay Portal.

If your organization allows it, you can transfer your Pay Portal balance to any bank account in your country.

To register a new bank account:

1. Log in to your Pay Portal.
2. Click Transfer > Add New Transfer Method > Bank Account.
3. Select your bank from the drop-down list.
4. Log into your bank account. Please make sure pop-ups are enabled.
5. You can connect your bank account to the Pay Portal by signing into your bank or by manually entering your bank account routing number, account number, and account type.

To transfer funds to a bank account that has already been registered on your Pay Portal:

1. Click Transfer > Action > Transfer to Bank Account
2. Select an option on the “From” dropdown panel.
3. Enter the amount you would like to transfer and add a personal note (optional). Click Continue
4. Review your transfer details.
5. Click Confirm.

To set up an auto transfer, click on Action > Create Auto Transfer.

1. Choose the Transfer Period and specify the date for monthly transfers.
2. Choose the destination account and the percentage of the payment to transfer.
3. If you have multiple Transfer Methods registered, you can allocate a percentage of the transfer amount to each one.
4. For payments in multiple currencies, payees can click More Options and choose the currencies.
5. Click Save and Confirm.

Note: Bank transfers can take up to 3 business days to reflect on your account.

You can obtain your bank information from your financial institution, a bank statement, or by referring to the details on the bottom of your checks.

In the United States and Canada, your account information will be displayed as shown on the sample checks below:

U.S. Accounts:

Canadian Accounts:

1. Log in to your Pay Portal.
2. Click Transfer
3. On the Transfer Center next to your preferred transfer method, click Action > Create Auto Transfer.
4. Make sure the “Auto Transfer Enabled” box is checked, then choose between daily and monthly Auto Transfer configurations.
5. For currency and threshold settings, click More Options.
6. Click Confirm

1. Click on Transfer from the menu.
2. Under Action click on Update Auto Transfer for the specific account.
3. You will now see the details of your Auto Transfer configuration on the Transfer page, along with the options to either Edit or Disable your Auto Transfer.

1. Log in to your Pay Portal.
2. Click Transfer
3. On the Transfer Center, click Action > Update
4. Update your account information.
5. Click Continue
6. Review your profile information and make updates if required.
7. Click Confirm

1. Log in to your Pay Portal.
2. Click History
3. Select a date range and specify the transaction type.
4. Click Search

Payments and transfers go through various stages while being processed. Updates are noted on your Pay Portal to keep you apprised of your funds and when you can expect them.

The Receipt ID is a record of the transaction which can be referenced when contacting customer support.

1. Log in to your Pay Portal.
2. Click History
3. Click on the transaction description to view the details.

Note: For security reasons, only the last four digits of your account information will be displayed.

As part of our compliance program, we may require that you provide some additional information in order for you to continue to receive funds. For security reasons, we will not ask you to provide or verify personal information via email. Please visit your Pay Portal to update your information and follow steps to review your personal information.

Our goal is to send your funds to you as quickly as possible. However, once the transfer has cleared our systems, processing times can vary according to the receiving bank and any intermediary financial institutions involved in the transaction. Depending on your country and region, some transfers may take longer than others to be received.

If you have initiated multiple transfers from your Pay Portal, you will receive separate cash out notifications for each transfer.

After a payment has been processed, the destination account cannot be changed. However, you can update the destination account for future payments by following these steps:

1. Log in to the Pay Portal
2. Click Transfer
3. On the Transfer Center, click Action > Update
4. Update the information
5. Click Confirm.

When a payment is initiated, the amount transferred from your Pay Portal will be deducted, along with a transfer fee (if applicable). In the case of wire transfers, the recipient bank may impose processing fees which will be deducted from your balance.

Kindly refer to the Phone and Email tabs at the top of this page for contact information.